Adriana Milewska-Hadlaw

Professional Experience

Here's an overview of my work experience and key projects I've been involved in:

Supervises the dispensing and compounding of medications across the U.S., ensuring comprehensive patient care.
Leads the development of SOPs, formulary management, and oversees inventory, optimizing pharmacy operations.
Conducts internal audits and collaborates with compliance to meet pharmacy requirements, enhancing operational integrity.
Member of the Quality Assurance committee, contributing to patient safety and improved healthcare outcomes.
Trains pharmacy technicians and pharmacists, fostering a skilled and knowledgeable team.
Engages in cross-functional collaboration to address pharmacy needs and operational improvements.

Managed clinical pharmacy cases, consulting with physicians and reviewing clinical and regulatory guidelines for coverage determination and prior authorization.
Interacted effectively with providers and pharmacy technicians to ensure appropriate medication use and recommended formulary alternatives/changes.
Conducted extensive research to gather clinical information and coverage guidelines for appropriate coverage determination.
Managed workflow and prioritized activities based on departmental needs and standards.
Collaborated with all departments and cross-functional teams for the best outcome of each case.
Ensured all duties and functions complied with state and federal pharmacy laws and regulations.

Supervised 22 stores and 70 pharmacists in Chicago and Evanston, overseeing the filling of over 30,000 prescriptions weekly.
Managed training, hiring, and professional development of pharmacists and technicians district-wide.
Enhanced operations and implemented new policies through collaboration with pharmacy teams.
Optimized sales and profit for pharmacies within the district.
Conducted store visits to validate company standards, incorporating new standards for workflow and profitability improvements.
Maintained professional quality control standards, optimizing process flow and communication of pharmacy practices.
Managed human resources activities, cutting losses, and developing retention and customer service programs.
Instilled accountability in every pharmacist throughout the district for enhanced customer service.

Managed pharmacy operations, including customer service, sales, and human resources, with a focus on inventory control, payroll, and financials, achieving top performance in customer service and inventory management.
Efficiently handled DURs, third-party claim rejections, and prior authorizations.
Conducted Medication Therapy Management (MTM) sessions to improve patient medication adherence.
Handled the receipt, filling, and compounding of prescriptions, including dosage adjustments, screening for adverse effects and drug interactions, and provided patient education and counseling on medications and OTC products.